FREQUENTLY ASKED QUESTIONS
Q : What is BITTO made of?
A : BITTO is composed of 100% acrylic resin and aluminum tri-hydrate. Pigments and stabilizers are also added in.
Q : Will repairing or refinishing BITTO reveal a different color underneath that won't match the rest of the countertop?
A : BITTO solid surface is homogenous. In other words, it's the same color and the same material
through and through. That's why repairing scratches is so easy and why the surface will continue
to look like new.
Q : What's the best way to clean BITTO on a day-to-day basis.
A : Just use soap and water and wipe clean. Ammonia-based cleansers such as glass cleaner are also a
great way to give the surface a non-streak shine. Visit the Care and Maintenance section of this site for additional information. (link to that section)
Q : Do some colors last longer than others.
A : Not necessarily, though light colors show wear less visibly and require less frequent maintenance.
Any BITTO color should provide many, many years of dependable service.
Q : After I buffed out a scratch or stain with a light-duty scrubbing pad, the area is duller than the rest of
the countertop. What should I do?
A : The finer the grit of cleaner or scrubber you use, the higher the gloss. For the highest gloss finishes,
use a finer grit such as a white polishing compound with water and try to blend it with the rest of the
countertop. Buff and dry with a smooth cloth.
Q : Can I add a BITTO sink or bowl to my existing BITTO countertop?
A : It is possible, but depends on the style of sink and the details of the existing installation. Check with
your local fabricator.
Q: Do I need to choose a sink and faucet before my countertop is installed?
A: Though there are some common fixture sizes, we highly recommend choosing the sink and
faucet before your custom countertop is created by a fabricator.
Q : The edge treatment I have in mind isn't shown on the BITTO Web site or in brochures. Are there
others to choose from?
A : Absolutely. We've provided common edges that most fabricators are equipped to build. Talk to your
local builder or fabricator to get precisely the edge treatment you have in mind.
Q : While preparing meals, can I place raw vegetables and meats on BITTO?
A : Yes. Because BITTO is nonporous, germs and bacteria have nowhere to accumulate. Clean the
surface before food preparation. Do not allow other food to come into contact with a surface where raw meat has been placed until the surface is thoroughly cleaned, preferably with a weak bleach solution.
Q : Who would I get to install my BITTO countertop?
A : BITTO is installed by licensed fabricators who have been trained to work with it. Using a licensed
fabricator ensures that your countertop will be properly installed and under full warranty.
Q : Where can I find a local fabricator or request a color sample.
A : First, find the BITTO distributor nearest you. Distributors will help you get in touch with retailers and
fabricators who stock and install BITTO in your area.
Q : Can I purchase sheets of solid surface and install it myself?
A : To ensure quality installation and full warranty, BITTO is only available to licensed fabricators.
Q : The fabricator left me a small piece of BITTO to use as a cutting board. But I've heard I shouldn't cut
on BITTO. Can I use the board?
A : As a separate piece, BITTO makes a great cutting board. However, cutting leaves small scratches on
the board that you absolutely wouldn't want on your countertop.
Q : What finishes are available in BITTO countertops?
A : BITTO can be finished with matte, semigloss and high-gloss finishes. Distributors can help
recommend the gloss level that best suits your use.
Q : Is BITTO ever used in flooring?
A : Solid surface is not intended to be used as a flooring material, though it has been used in stair treads. Even then, only colors with large particulate are used to hide wear and scratches.
Q : I've read that hot pans can scorch Solid-surface materials. What can I do to prevent heat damage?
A : BITTO is heat-resistant and will remain stable and undamaged up to 212 degrees F. However, high
heat or flame can damage the surface. In most cases it can be repaired. To protect the countertop,
always use a heat pad or trivet. You can also request heat rails near a stove where hot pans can be
placed without worry.
Q : What is the advantage of BITTO over Granite?
A : If granite is not sealed regularly, it can become stained and harbor bacteria, viruses and mold. Seams in granite are also difficult to keep clean. BITTO is nonporous with smooth, impenetrable seams. It is more impact-resistant than granite, and custom designs are easier to fabricate. Unlike granite, BITTO is also repairable and comes with a 10-year limited warranty.
Q : What is the advantage of BITTO over laminates?
A : Laminates separate over time if moisture seeps in. BITTO is solid and homogenous, and moisture
cannot penetrate it. Unlike laminates, BITTO is repairable and comes with a longer (10-year limited) warranty.
Q : What is the advantage of BITTO over tile?
A : Tile has many seams where bacteria, viruses and mold can accumulate. Grout between tiles must be
cleaned frequently and often cracks. BITTO has smooth, impenetrable seams, is more impact-resistant than tile, and offers many more edge treatments. Unlike tile, Staron is repairable and comes
with a longer (10-year limited) warranty.